5qqq Privacy Policy

What Information We Collect

We collect your information through various methods. The categories of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account at 5qqq, we collect the following information:

• Full name and date of birth (for age verification — our services are only for those aged 21 or above)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• National ID card or passport number (when identity verification is required)
• Address details (district, division)

2.2 Financial Transaction Information

To process your deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Transaction history and amounts
• Deposit and withdrawal dates and times
• Transaction reference numbers

Note: We never store your full payment PIN or OTP. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

2.3 Technical and Usage Information

When you use our platform, the following technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Session cookies and log data
• Time spent on the platform and pages visited
• Game history and betting records

Sharing Information with Third Parties

5qqq never sells your personal information for commercial purposes or shares it with third parties without permission. However, information may be shared in specific circumstances:

4.1 Payment Processors

To complete your financial transactions, we share the necessary information with trusted mobile banking partners such as bKash, Nagad, Rocket, and Upay. Only the minimum information required to complete a transaction is shared in these partnerships.

4.2 Game Providers

Session information necessary for the smooth operation of games from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers may be shared. This information is limited and is used solely to ensure the gaming experience.

4.3 Legal Obligations

If we receive a lawful request from legal authorities or a regulatory body, we are required to provide information in compliance with applicable law. In such cases, you will be notified as much as possible.

4.4 Security Partners

Necessary information may be shared with service providers for fraud detection and anti-money laundering purposes. These partners are bound by their own policies that are consistent with our privacy policy.

Data Security Measures

5qqq follows the highest industry standards to protect your personal information. Our security framework consists of the following elements:

• SSL/TLS Encryption: Our entire platform is protected by SSL encryption. All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
• Two-Factor Verification: Additional verification steps are activated for suspicious login attempts.
• Regular Security Audits: We conduct regular security audits and penetration testing.
• Least-Access Policy: Only authorized staff can access your information, and only when required for their work.
• Data Center Security: Our servers are housed in secure data centers with 24/7 monitoring.

While we take the highest security measures, no system on the internet can be guaranteed to be 100% secure. We therefore ask you to use a strong password and never share it with anyone.

Your Rights

You have the following rights regarding your account at 5qqq:

8.1 Right to Access Information

You have the right to request to see what information we hold about you. Contact our support team and we will let you know within a set timeframe.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. This can be done through account settings or through support.

8.3 Right to Delete Information

You can request the deletion of your personal information, though some data may be required to be retained for a set period due to legal obligations.

8.4 Right to Withdraw from Marketing Communications

You can request to stop receiving marketing emails or promotional messages at any time. Essential account-related notifications cannot be turned off.

8.5 Data Portability

In certain circumstances, you may request to receive your information in a structured format. Contact [email protected] for this request.

Changes to the Policy

5qqq reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Publish a new effective date on this page.
• Send a notification to your registered email (for significant changes).
• Display a temporary notice on the platform.

Continued use of the platform after changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.