5qqq Terms and Conditions

Creating a valid personal account is required to participate on 5qqq. Each user may hold only one account. Creating multiple accounts is strictly prohibited.

Registration Requirements

• You must provide accurate and complete information — including your name, date of birth, and contact details.
• 5qqq may request identity verification documents at any time to confirm the information provided.
• Keeping your account password secure is entirely your responsibility.
• Sharing your account login details with a third party or allowing others to use your account is prohibited.
• If you suspect any unauthorized access to your account, you must notify 5qqq support immediately.

Account Verification

5qqq reserves the right to verify accounts under its KYC (Know Your Customer) policy. Withdrawals may be delayed until verification is complete. A national identity card, passport, or driving license may be used for verification.

The following eligibility criteria must be met to use 5qqq services:

• Age: at least 21 years old (for ages 21+ only).
• You must place bets for yourself and using your own funds.
• You may not act on behalf of a third party or as part of a professional syndicate.
• You are not voluntarily enrolled in any self-exclusion or restriction program.
• Participating in online gaming is legal for you under the laws of your country.

5qqq reserves the right to immediately close any account that provides irregular age or identity information and to forfeit all balances.

5qqq ensures fast and secure transactions through the most widely used mobile banking methods in Bangladesh.

Deposit Rules

• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Minimum deposit amount: ৳300 (applicable for each method).
• Deposited funds are added to your account immediately.
• Deposits must be made in the name of the registered account holder only.
• Deposits made through a third party are not accepted.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: typically completed within 15 minutes to 2 hours.
• Withdrawals will only be sent to the same payment method used for the deposit.
• Withdrawals may be delayed if the verification process is not complete.
• Where applicable, withdrawals will be processed only after the bonus wagering requirements have been met.

Bonuses and promotional offers from 5qqq are provided under specific terms. Reading the relevant terms and conditions in full before accepting a bonus is required.

Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to ৳5,000.
• The wagering requirement for this bonus is 15 times (15x).
• Both the bonus amount and the deposited amount are included in the wagering calculation.
• If you withdraw before meeting the wagering requirements, the bonus will be cancelled.

VIP and Cashback Program

5qqq's VIP program has four tiers, with weekly cashback provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

Tier changes are based on the type and volume of play. 5qqq reserves the right to change or cancel any promotional offer at any time, but the terms of existing bonuses will not be changed.

5qqq is committed to ensuring a fair and transparent environment in all games. Our games are powered by world-class technology providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi) and are verified by a Random Number Generator (RNG).

• The outcome of each game is entirely independent and random.
• The result of a previous game does not affect the result of the next game.
• If a connection is lost during a game, the system will automatically save your position.
• If a game error occurs, the relevant round may be considered void.
• In the event of a dispute over game results, 5qqq's server logs will be considered final.

The following activities are strictly prohibited on the 5qqq platform. Violating these prohibitions will result in immediate account closure and appropriate action:

• Creating or managing multiple accounts.
• Registering using false, incomplete, or another person's identity.
• Playing using software, bots, scripts, or other automated methods.
• Exploiting technical errors to influence game outcomes.
• Collusion (gaining an unfair advantage by working together with other players).
• Money laundering or conducting other illegal financial activities.
• Attempting to breach or hack the platform's systems.
• Manipulating the bonus system to gain an unfair advantage.
• Harassing other users or engaging in offensive behavior.

5qqq places the highest importance on protecting your personal information. We keep your data secure using SSL encryption and advanced security protocols.

A detailed description of how we collect, use, and protect your information is available on our Privacy Policy page. By creating an account, you also agree to that policy.

• We do not sell your information to third parties.
• We may use analytics data to improve our services.
• Information may be shared with authorities where required by legal obligations.

All content on the 5qqq website — logos, designs, text, graphics, software, and code — is protected under 5qqq's intellectual property rights. Reusing, distributing, or modifying these materials without written permission is prohibited.

Third-party games and software are protected under their own intellectual property rights and are the property of the respective providers.

5qqq is an entertainment platform. Gaming carries a direct risk of financial loss. 5qqq is not liable for the following:

• Financial losses arising from your gaming activity.
• Game disruptions caused by internet disconnection or technical issues.
• Any loss caused by circumstances beyond your control.
• Third-party service failures (including mobile banking issues).
• Force majeure events (natural disasters, government restrictions, etc.).

5qqq reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion of fraud or manipulation.
• Providing false identity or age information.
• Suspicion of money laundering or where a legal investigation requires it.
• A self-exclusion request under the responsible gaming policy.

You can also request account closure at any time through our 24/7 live chat support. You will be given the opportunity to withdraw your verified balance before the account is closed, however this may not apply in cases of fraudulent activity.

5qqq reserves the right to modify these terms and conditions at any time. For significant changes, we will post a notice on the website or notify you via your registered email.

Continuing to use the platform after changes have been published will be considered as your automatic agreement to the new terms and conditions. We therefore recommend visiting this page regularly.

In the event of any dispute or complaint, please contact our customer support team first. We try to resolve most issues quickly and amicably.

• After receiving a complaint, we will respond within a reasonable time.
• In disputes regarding game outcomes, 5qqq's server logs will be considered as conclusive evidence.
• In disputes regarding transactions, payment gateway records will be reviewed.
• If unresolved, the dispute may be referred to a neutral mediator agreed upon by both parties.

These terms and conditions and any disputes arising from them will be governed under the platform's service agreement.

If you have any questions about these terms and conditions or need assistance, please contact us:

• Live Chat: 24/7 support in Bengali — directly from the website.
• Email: [email protected]

Our support team speaks Bengali and is always ready to help resolve any of your issues.